Embedded Files
Managing Customer Interactions with the LAURA Technique
Managing Customer Interactions with the LAURA Technique
Authoring Tools: Articulate Storyline, Freepik, Adobe Express
I researched, designed, and developed an eLearning course detailing the LAURA Technique for Customer Service Representatives. This course features a multiple-choice question and a branching scenario with feedback. The text-to-speech feature was used to generate audio for the characters.
*Designed for portfolio purposes.
Donate Blood
Donate Blood
Authoring Tools: Articulate Storyline, AWS
Designed, and developed an eLearning course detailing steps to register and prepare for a blood donation. This course was developed from content/guidelines provided for an Articulate eLearning Challenge based on the Red Cross donation guidelines.
*Designed for portfolio purposes.
Active Listening Skills for Teams
Active Listening Skills for Teams
Authoring Tools: Articulate Rise, Articulate Content Library, and AWS
Designed and developed a self-paced Active Listening Skills program for all levels of employees.
*Designed for portfolio purposes.
Handwashing 101
Researched, designed, and developed a microlearning course on the importance of Hand Hygiene.
This course is meant to be viewed for quick reference on a mobile device by scanning the QR code. It can also be viewed on a laptop via the following link: https://app.7taps.com/6grLAHbYBvh5.
*Designed for portfolio purposes.
Unwind & Recharge with Yoga
Unwind & Recharge with Yoga
Authoring Tools: 7taps Microlearning, Freepik, Adobe Express
Researched, designed, and developed a microlearning course detailing the benefits of practicing yoga. This course is meant to be viewed for quick reference on a mobile device by scanning the QR code. It can also be viewed on a laptop via the following link: (https://app.7taps.com/olNNgUvjYdcB).
*Designed for portfolio purposes.
Know Your Rights
Know Your Rights
Authoring Tools: Storyline 360
Content developed in Storyline according to the script written for DxH microlesson for the EdApp LMS.
*Used with permission of DESIGNxHUMANITY*
New Employee Orientation
New Employee Orientation
Authoring Tools: Adobe Captivate Classic, AWS
Content developed in Adobe Captivate Classic for New Employee Orientation, based on best practices from SHRM website.
*Designed for portfolio purposes.
Page updated
Google Sites
Report abuse